Adrita Clinic (“Adrita”, “we”, “us”, or “our”) is committed to protecting the privacy and security of information relating to our patients and users.
This Privacy Policy explains how information is handled when you use the Adrita App (“App”), including what information is accessed, collected, used, stored, transmitted and shared, and how you can request deletion of your App account.
Adrita Clinic uses the WayuMD practice-management platform, provided by Wayu Health Pvt. Ltd. (“Wayu Health”), as its technology infrastructure for managing appointments, billing, consultations, prescriptions, patient interactions and other healthcare-related information.
The Adrita App is a patient-facing application developed using the WayuMD platform. It provides authenticated patients with an interface through which they can view information relating to their interactions with Adrita Clinic.
1. Information We Handle
Depending on how you use the App, we may handle the following categories of information.
1.1 Account and Authentication Information
To allow you to securely access the App, we may handle information required to identify and authenticate your account, such as:
- Your registered mobile number;
- Authentication credentials or information associated with your login;
- An internal user or patient identifier used to associate your App account with your Clinic records; and
- Information relating to your account status and authentication activity.
Your authentication credentials are used to verify that the person accessing the App is authorised to view the information made available to that account.
1.2 Patient and Medical Information
The App may provide access to information relating to your interactions with Adrita Clinic, including, where applicable:
- Appointment information;
- Consultation information;
- Prescriptions and medication information;
- Clinical notes or other information arising from consultations;
- Patient information contained in your Clinic record; and
- Other healthcare information that the Clinic makes available to you through the App.
This information forms part of the Clinic’s patient and medical records.
The underlying patient and medical information is maintained within the Clinic’s practice-management systems using the WayuMD platform. The App retrieves relevant information from the Wayu platform through secure APIs when you request it.
1.3 Technical and Activity Information
We may collect or generate limited technical and activity information when you use the App, including information such as:
- App or user identifiers;
- Information about App activity and interactions;
- Date and time of requests;
- Technical information required to operate, secure and troubleshoot the App; and
- Error, diagnostic and security information.
Our activity logs are used for purposes such as security, troubleshooting, auditing, fraud prevention, service operation and improving the reliability of the App.
Activity logs are designed to use internal identifiers and activity information and are not intended to store your mobile number as part of the activity log.
1.4 Information Stored on Your Mobile Device
The Adrita App does not persistently store your medical records, prescriptions, consultation information or other clinical information on your mobile device.
The App may locally retain limited information necessary for its operation, such as:
- Public information about Adrita Clinic; and
- Information necessary to maintain the App’s authentication state.
Medical and clinical information displayed by the App is retrieved from the Wayu platform when requested by an authenticated user.
2. How We Use Information
Information handled through the App may be used for the following purposes:
- To authenticate you and provide secure access to your App account;
- To provide access to information relating to your appointments, consultations, prescriptions and other interactions with Adrita Clinic;
- To provide and maintain the App and related services;
- To communicate with you regarding your account, appointments, healthcare services or other administrative matters;
- To maintain the security and integrity of our systems;
- To investigate and prevent unauthorised access, fraud, misuse or other security incidents;
- To troubleshoot technical problems and improve the performance and reliability of the App;
- To maintain appropriate healthcare, operational and business records;
- To comply with applicable legal, regulatory or professional requirements; and
- To respond to lawful requests from government, regulatory or law-enforcement authorities where required or permitted by applicable law.
We do not use your medical information for advertising purposes.
We do not sell your personal or medical information.
3. How the App Retrieves Medical Information
The Adrita App is primarily an interface through which you can view information maintained by Adrita Clinic.
When you request information through the App, the App communicates with the WayuMD platform through secure APIs. The relevant information is retrieved from the Wayu platform and presented to you within the App.
The App does not maintain a separate persistent copy of your medical information on your mobile device.
Because the information displayed through the App is maintained as part of the Clinic’s healthcare records, information available to you through the App may change when the underlying Clinic record is updated.
4. Sharing of Information
We may share or provide access to information where necessary to provide the App and healthcare services, including with:
Adrita Clinic and its healthcare professionals
Information relating to your healthcare interactions may be accessed by authorised personnel and healthcare professionals of Adrita Clinic as necessary to provide healthcare services and manage your patient relationship with the Clinic.
Wayu Health
Wayu Health provides the technology infrastructure and WayuMD platform used by Adrita Clinic to manage its practice and to provide the patient-facing App.
Wayu Health and authorised service providers supporting the WayuMD platform may process or have limited access to information as necessary to operate, maintain, secure and support the platform and services provided to Adrita Clinic.
Such access is limited to legitimate operational, technical, security, support or service-related purposes.
Service Providers
We may use trusted third-party service providers where reasonably necessary to operate, secure or support the App and related services. Such providers may process information only for the purposes for which they have been engaged and subject to appropriate confidentiality and security obligations.
Legal and Regulatory Requirements
We may disclose information where required or permitted by applicable law, regulation, court order, legal process or a lawful request from a governmental, regulatory or law-enforcement authority.
We may also disclose information where reasonably necessary to protect the rights, property, safety or security of Adrita Clinic, Wayu Health, our users, patients or others, or to investigate fraud, security incidents or other unlawful activity.
5. Security of Your Information
We take reasonable technical and organisational measures to protect personal and medical information against unauthorised access, alteration, disclosure, loss or destruction.
Security measures include, as appropriate:
- Authentication and password protection for access to patient information;
- Encryption of information transmitted between the App and our servers using secure communication protocols;
- Access controls designed to limit access to patient information to authorised personnel;
- Monitoring and logging of relevant system and account activity for security purposes;
- Security measures protecting the WayuMD infrastructure; and
- Backup and disaster-recovery procedures designed to protect the availability and integrity of information.
No method of transmission or electronic storage can be guaranteed to be completely secure. However, we take reasonable steps appropriate to the nature of the information we handle to protect it against unauthorised access and use.
6. Data Retention and Deletion
6.1 Adrita App Account Information
Information required to maintain your Adrita App account and authenticate your access is retained for as long as your App account remains active or for as long as reasonably necessary for the operation and security of the App.
If you request deletion of your Adrita App account, we will delete or deactivate the account information associated with the App account in accordance with our account-deletion procedures.
Once the App account has been deleted, your App login credentials will no longer be valid for accessing the App.
We may retain limited information where necessary for legitimate purposes such as security, fraud prevention, dispute resolution, legal compliance or maintaining records of the deletion request.
6.2 Medical and Patient Records
Deleting your Adrita App account does not automatically delete the medical records maintained by Adrita Clinic.
Your medical records are maintained by the Clinic as part of its healthcare records and are separate from your App authentication account. The Clinic may retain such records for as long as reasonably necessary to provide healthcare services, maintain appropriate medical and business records, comply with applicable legal and regulatory requirements, meet professional obligations, resolve disputes and protect the rights and safety of patients and the Clinic.
If you wish to request deletion, correction or access to your underlying medical records, you should contact Adrita Clinic directly.
Where applicable law or professional requirements require certain medical information to be retained, such information will be retained for the period required or permitted by those requirements.
6.3 Technical and Activity Logs
Technical and activity logs are retained only for as long as reasonably necessary for purposes such as security, troubleshooting, auditing, fraud prevention, service operation and service improvement, or as otherwise required or permitted by applicable law.
These logs generally use internal user or application identifiers and activity information and are not intended to retain the user’s mobile number.
6.4 Backups
Information processed by the WayuMD platform may be included in system backups and disaster-recovery systems.
Information deleted from active systems may therefore remain temporarily in backups until those backups are routinely overwritten or securely deleted in accordance with applicable backup-retention procedures. Information retained solely in backups is not used for normal operational purposes.
6.5 Anonymised Information
Where information has been irreversibly anonymised or aggregated so that it can no longer reasonably be used to identify an individual, it may be retained for legitimate purposes such as statistical analysis, service improvement, research or reporting.
7. Account Deletion
You may request deletion of your Adrita App account.
Account deletion concerns your Adrita App account and the information associated with that account. It does not automatically result in deletion of the underlying medical records maintained by Adrita Clinic, where those records must or may be retained for healthcare, legal, regulatory or professional purposes as described above.
To request deletion of your Adrita App account, please use the account-deletion option provided within the App or contact us using the details provided in the Contact Us section below.
We will process verified account-deletion requests within a reasonable period and in accordance with applicable legal and regulatory requirements.
8. Children’s Privacy
The Adrita App is intended for use by patients and is not specifically directed toward children.
We do not knowingly collect personal information from children for purposes unrelated to providing healthcare services. Where healthcare services are provided to a minor, information may be collected and processed as part of the healthcare relationship with the Clinic and in accordance with applicable law.
9. Third-Party Services
The App and the WayuMD platform may rely on technology, infrastructure and service providers necessary to operate and secure the service.
Where third parties process personal or medical information on our behalf, we take reasonable steps to require appropriate confidentiality, security and use restrictions.
Third-party services may have their own privacy policies where applicable. We encourage users to review the relevant policies where they interact directly with such services.
10. Cookies and Similar Technologies
The Adrita mobile application does not use cookies to store or collect your medical information.
Websites operated by Adrita or Wayu Health may use cookies or similar technologies for purposes such as website functionality, security, analytics and understanding how visitors use the website.
Any information collected through such technologies is handled in accordance with the applicable privacy practices of the relevant website.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or privacy practices.
When we make material changes, we will take reasonable steps to notify users, where appropriate, and will publish the updated Privacy Policy on this page.
The Last Updated date at the beginning of this Privacy Policy indicates when it was most recently revised.
12. Your Questions and Privacy Requests
If you have questions about this Privacy Policy, wish to request deletion of your Adrita App account, or have a privacy-related request, please contact us using the details below.
For requests relating specifically to your underlying medical records, please contact Adrita Clinic directly, as those records form part of the Clinic’s healthcare records.
Contact Us
Adrita Clinic
SF-64, Miracle Mile, Sector 60
Gurugram, Haryana, India
Email: support@adrita.life
Phone: +91 95609 05470
13. Technology Provider
The Adrita App and the technology infrastructure supporting the App are provided using the WayuMD platform of Wayu Health Pvt. Ltd.
Wayu Health provides technology and infrastructure services to Adrita Clinic. The App is designed to allow patients of Adrita Clinic to access information relating to their interactions with the Clinic.
Wayu Health Pvt. Ltd.
Website: https://wayuhealth.com
Last Updated: 31 August 2026
